Here at Haus Schneeberg we take your privacy seriously and only use your personal information to provide the products and services you have requested from us, or have agreed to. We are the data controller in respect of any personal data we collect about you and we have appointed a data protection officer who is responsible for monitoring our data protection compliance.
What personal data we collect
For reservations, we collect the following information for all members of your party, which is required to be collected by our local council for registration:
Name, Address, Nationality, Date of Birth, Occupation (if applicable), email address, telephone number, passport number.
Other information relevant to customer surveys and/or offers.
If you contact us via email, telephone or our contact form, we will collect your email address, telephone number, and name.
We use a secure website to obtain your credit card information in order to process any purchases/bookings made on our site. Credit card information may also be requested over the phone when a booking is being made. All such information is stored on a secure system and will only be accessed when necessary to take payments as outlined in our Terms & Conditions. This data will kept for as long as is necessary to fulfil your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed securely.
How we collect your personal data
We collect and process your information in the following ways:
When you contact us direct via our website, or by email, or by telephone, When you register with us online, or on arrival. We also work closely with Online Travel Agents who may store your personal data and pass on information to us.
Personal data that you have provided to us via our website or email will only be processed for the purpose of corresponding with you in relation to the purpose for which you provided it.We assure you that your personal data will not be passed to third parties unless we are required to do so to meet legal requirements.
How we use your personal data
We use information held about you in the following ways:
To administer a booking, event or reservation
Send you emails or call you in relation to your stay
To contact you on departure to complete a questionnaire or ask for feedback for your stay
To send you marketing & promotional email such as newsletters, updates and special offers from time to time, if you opt in to this method of communication.
You are free to opt out of the marketing communication at any time.
Other communications for example responding to requests or general customer service
To provide you with information, products or services that you request from us which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our service.
Who we disclose your personal data to and why
We are required to disclose your personal information to the Austrian local authorities by law.
Our “Third-Party Data Processors” (service providers such as our fulfilment and activation partners, and digital agencies, hosting providers, data storage providers and other technical partners) who help us administer this website, or process the data submitted to it, may have access to your data. Some of these business partners may be located outside the country where you accessed this website.
Data Retention and Your rights
245, Mühlbach am Hochkönig
5505, Mühlbach am Hochkönig
Third Party Cookies
We use some third party cookies on our website to collect or receive specific types of information, and that information is used to provide targeted adverts. Below is some detail on the third party cookies. By using this website, you consent to the processing of data by these third parties.
To stop Google collecting your analytical data, use the following link to opt out of all Google analytics – http://tools.google.com/dlpage/gaoptout
To revoke your permission for Facebook retargetting, please click Https://www.facebook.com/ads/website_custom_audiences/
This policy was last updated on 20th May 2018