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Frequently Asked Questions

Getting There

You can either hire a car, get a taxi transfer, or take the train and bus.  See more information on our guide of directions from Salzburg airport to Mühlbach am Hochkönig

We recommend you have a car, although it is not necessary.  You can arrive by train and bus, or taxi, and then use the bus to travel around while you are here.

In winter, if you want to take advantage of the wider ski pass of Ski Amade, and visit another ski resort, you will need a car.

In Summer, if you would like to visit Salzburg, the salt mines, Eisriesenwelt, Hohenwerfen castle etc , you will need a car.

Absolutely!  Please enquire when you reserve, or enquire here 

The Area

Haus Schneeberg is 750m from Karbachalm Kabinbahn – the main gondola and pistes.

You can access this by the ski bus, which stops 100m from the house, and takes 2 minutes.

You can ski back via the ski path to 100m from the house, subject to snow conditions

Yes, Haus Schneeberg is in the centre of Mühlbach am Hochkönig, 200m from the shops and restaurants in the village. There is a Spar supermarket in the village, ski hire shops, a newsagents, a bike hire shop, banks, and more.

Yes, the Hochkönig Card is offered free when you stay at Haus Schneeberg, please click here to see more

Yes, Sport Klaus is the ski school see here for more info

Ski passes cost around €250 per adult for 6 days, ski, boot and poles hire around €150 per adult.

Children are generally up to half price, depending on age. You can save by prebooking your ski and boot hire online before your stay. Children up to 6 do not need a ski pass.

There are special offers for families (3rd child free ski pass), and from mid March till season end there is an Easter special deal – kids up to 15 get a free ski pass when an adult buys a 6 day ski pass.

In summer, the temperature varies from early 20 degrees centigrade to mid 30’s. As we are in the mountains, it is generally cooler. We also get a few summer storms, mainly in the afternoons/evenings.

The supermarket closes at 6pm on Saturday, and is not open on Sunday. The bakery is open on Sunday’s in peak season from 7am. If you would like a welcome pack, we can arrange this at an additional cost.

The Hochkönig is ideal for a family Holiday!

Check out our blog all and family and children’s activities

The House

Yes, there is parking in front of the house for one car per apartment

Yes, there is wifi in the property, and it is free of charge

We allow one dog per apartment, please see our terms and conditions for more information.

We do not allow any other pets.

Yes, one set of linen and towels is provided per stay, per week. Additional linen and towels are available at an additional cost

Unfortunately, the property is not wheelchair accessible as all the apartments are on the first or second floor, and there is no lift available.

There is a washing machine and tumble drier in the ski room in the cellar. We provide a service wash service – €5 per wash, and €5 per dry. Please do not use the machines yourselves.

Yes, there is a gas BBQ available for guests use (for an additional cost of €10 to cover use of gas and cleaning). There is a picnic table and benches to seat 8 people plus parasol in the garden available for guest use.

We provide 2 toilet rolls, salt, pepper, sugar, liquid hand soap, washing up liquid, kitchen cleaner, and washing up sponge

Unfortunately we do not have a facility to charge electric cars, and for safety and insurance purposes, no charging of electric cars is allowed on the property. The nearest electric car chargers are in Bischofshofen.

We ask guests to leave the property in the same condition as when you found it. The cleaning charge covers cleaning of linen, towels, bathroom and floors.  This is included in the nightly price from all bookings after 17th June 2020

We do allow dogs, so if you are sensitive to dog hair, then the apartments may not be suitable.  We also provide duck down duvets in most of our apartments.  If you are allergic to duck down, please enquire as we do have some non down duvets available, subject to availabilty

Yes, we provide both.

Fresh bread and rolls can be delivered to your door first thing in the morning (extra cost), orders must be received by 4pm the day before

A buffet breakfast is available that includes rolls, croissants, yoghurt, jams, fruit, cereals, meat, cheese, butter, boiled eggs, tea / coffee / hot chocolate and juice.  This is €8 per adult and €5 per child up to 12 years old.  Must be rebooked by 4pm the day before.

If you, or any of your party, start to show signs of corona virus during your stay, you should inform us immediately, and call 1450 in order to organise a covid test.  Any guests testing positive, if no hospitalization is necessary, have to go home to quarantine along with the rest of their party.

Check in/out and payment

Check in is from 15:00 – 20:00, check out is by 10am. Please let us know your approx time of arrival at least 2 days before your stay, and we will ensure we are there to meet you and let you in.

It may be possible in certain circumstances, but may involve an additional cost. Please ask.

It is possible to leave luggage in the ski room, and get changed, if you arrive early and want to go out skiing before you check in

This is a tax levied by the Tourist information office, that every guest in the village has to pay. It is €2 per guest over 14 per night. It goes towards funding further tourist activities in the village and area.

We accept payment for the deposit by credit card or bank transfer. We accept payment for the balance by bank transfer or credit card prior to arrival, or cash on arrival, if your terms allow that.

This may depend on when you book, please refer to your booking confirmation, and check our terms and conditions

Salzburg

There are so many things to do in Salzburg region!  Visiting Salzburg City itself is a must, but there are so many other attractions to see in the area.  Check out our Salzburg guide here 

To see Salzburg city itself, you should put aside a couple of days at most.  There are a lot of activities to do in the Salzburg region as well, and we would recommend a 7 night stay to cover most sights check out our guide here 

It depends what you are coming for!

If you are coming for the Christmas markets, late November till Christmas is perfect.

If you are coming for skiing, the ski slopes are open Dec through till Easter, with glaciers open from end Oct till beginning May.

Other attractions are usually open from April through till November – see our top 10 things to to in Salzburg 

 

There are some great Austrian traditional foods.  Check out our guide to the most popular ones here!