You can Trust Us

Trust Us at Haus Schneeberg

We understand that by booking direct with us, you are putting your trust in us to deliver you the best experience, not just during your stay at Haus Schneeberg, but from the moment you land on our website, until you arrive back at home following your stay with us.

We hope that the infomation below helps to deliver that trust, and gives you the confidence to book direct with us, which will save you money, and give you an even better overall experience!

Our Credentials

We have been running Haus Schneeberg since the beginning of 2013, and so we know the area extremely well.  We have many repeat guests, some have been visiting us for 7 years now!.  You can find our more about us here.

We offer payment by credit card, or bank transfer – whichever payment method suits you best, and we guarantee that you will get the best price by booking with us direct, and of course the best service!  You can find out more about the #bookdirect movement and the benefits of booking direct here.

Our guests love it here – you can see all of our reviews here.  We are Superhosts, and have been for over 3 years now, and have high review scores on all of the booking portals we are present on.  During the corona virus pandemic, we have been praised by our customers for how quickly we organised refunds and / or moving dates to ensure the process was smooth, quick and worry free.

We are present on social media on Facebook, Youtube and Instagram.  You can follow us and see everything going on in the area by clicking the links in the footer at the bottom of the page!

We suggest you sign up for our newsletter to get the lastest updates and news.  When you sign up, you also get a promo code that you can use for your next stay with us. You can sign up in the footer at the bottom of the page.

Are we open?

Due to government corona virus restrictions, we are currently closed to tourists until at least  May 2021.

You are able to stay with us if you are travelling for work purposes, or for emergency housing.

Check in

Once you arrive, we will greet you personally, and show you to your apartment.  Unfortunately we are unable to shake your hand to greet you.  We request that guests wear masks on arrival, and we will also wear masks.  We also ask that you keep your distance whilst we show you around your apartment.  We suggest that it is best if just one person enters the apartment initially.

Contactless check in is possible if you prefer this – please let us know and we can provide a code for you to enter the property

Hand sanitiser is available for you at the front door.  Please use this to protect yourselves and other guests.

New Cleaning Regime

In light of the Corona Virus outbreak, we have updated our cleaning regime to include the following:

  • Sanitise all keys on departure
  • Steam cleaning of all soft furnishings, followed by a disinfectant spray
  • Clean all hard surfaces, and then sanitise with disinfectant
  • Sanitise all common contact points daily with disinfectant eg light switches, door handles
  • Plus the normal cleaning regime, that guests score us very highly on!

Corona Cancellation Policy

In light of the Corona Virus Outbreak, and the potential ongoing uncertainty, we have adjusted out cancellation policies going forward.

Please note that if you, or one of your party, does not want to travel for any reason, or cannot travel due to any illness, or from contracting corona virus, or having to quarantine due to being in contact with someone with corona virus, you will not be entitled to a refund.

We recommend you take out cancellation travel insurance to cover you for this, and details on  suggested travel insurance, that costs from as little as 5% of your stay, are below.

This insurance does offer cancellation cover in case of you needing to cancel due to specific instances for corona virus.  Please make sure you read and understand the policy in full before committing, and make sure the policy is correct for you.  You are insured immediately if you take the insurance out within 5 days of making a booking with us.  If you take the policy out more than 5 days after booking, you are covered from 10 days after signing the policy.  Please note that the policy is with Europaeische Reiseversicherung, and not with ourselves, and any claims should be directly with the insurance company.  

Click these links for detail of travel insurance for Plus cancellation insurance and for Premium Cancellation insurance in English, and the link to get a quote and book travel insurance in English is here

Click these links for detail of travel insurance for Plus cancellation insurance and for Premium Cancellation insurance in German, and the link to get a quote and book travel insurance in German is here

Our revised Corona policy for arrivals Nov 2020 - Nov 2021:

  • Free cancellation up to 14 days before arrival 
  • Deposit of first night due 14 days before arrival 
  • Balance payable 7 days before arrival 
  • Free cancellation up to 7 days before arrival in case of government travel warning
  • Free change of dates / voucher if you need to cancel less than 7 days before arrival due to a government travel warning
  • Opportunity to purchase travel cancellation insurance in case of corona virus or any other illness – cost starts at 5% of your holiday price.  For more information, see the links above
  • Also valid for bookings already made before December 2020 for arrival December – April 21 

  • Our revised policy for arrivals Dec 2021 - April 2022 (for bookings after 13th January 2021)

  •  Free cancellation up to 28 days before arrival
  •  30% deposit required 28 days before arrival 
  • Balance payment due 7 days before arrival
  • Free cancellation up to 7 days before arrival in case of government travel warning
  • Free change of dates / voucher if you need to cancel less than 7 days before arrival due to a government travel warning
  • Opportunity to purchase travel cancellation insurance in case of corona virus or any other illness– cost starts at 5% of your holiday price. For more information, see the links above
 

Our policy for arrivals from May - Nov 2022

  • Free cancellation up to 42 days before arrival
  • First night deposit required to secure the booking 
  • 30% deposit due 30 days before arrival
  • Full payment due 7 days before arrival
  • Free change of dates / voucher if you need to cancel less than 7 days before arrival due to a government travel warning
  • Opportunity to purchase travel cancellation insurance in case of corona virus or any other illness– cost starts at 5% of your holiday price. For more information, see the links above

If the current restrictions are extended further, we will continue to review our policy in line.  If you do have any concerns, please contact us

Scroll down below to see detail of any in resort restrictions!

Cancellation Policy

The applicable cancellation policy depends on when you booked, and is stated on your reservation


Special offer for New Bookings for arrivals Dec 2020 to Nov 2021


 
Storno Garantie

Free cancellation up to 14 days before arrival

No deposit required to secure booking

Deposit of first night due 14 days before arrival

Balance payable 7 days before arrival

Cancellation due to Government Travel Warning

Full refund if more than 7 days before arrival. Voucher or move dates if less than 7 days before arrival

Insurance for Covid 19 available

Please contact us for more information, or see click above to see more information in our terms and conditions


Cancellation terms for arrivals from December 2021 – April 2022


 

Free cancellation up to 28 days before arrival

30% deposit due 28 days before arrival

Free cancellation up to 7 days before arrrival in case of government travel warning

Balance payable 7 days before arrival

Free change of dates / voucher if you need to cancel less than 7 days before arrival due to a government travel warning


Cancellation terms for arrivals from May  – November 2022


 

Deposit of the first night required to secure booking

Refundable up to 42 days before arrival

30% deposit due 30 days before arrival

Balance payable 7 days before arrival

Free change of dates / voucher if you need to cancel less than 7 days before arrvial due to a government travel warning

Other measures in place due to Corona Virus

As at 28th February, there are still some measures still in place in Austria that you do need to take note of and adhere to:

  • There is still the need to remain at least 2m from others not in your household, including us!
  • We are not allowed to shake your hand on arrival or departure unfortunately
  • There is disinfectant outside the house to disinfect your hands prior to entry – please use this!
  • Please ensure you continue to wash your hands regularly, particularly on entry into your apartment
  • Please bring a face mask / covering with you  – currently needed on public transport, including mountain lifts, shops and restaurants. 
  • A FFP2 mask is required for use of the mountain lifts 
  • The swimming pool is restricted in numbers, so try to go swimming at quieter times
  • If you develop covid symptoms before you travel, please do not leave home, but organise a test 
  • If you develop symptoms whilst here, please let us know and call 1450 to organise a covid test.  You should consider leaving as soon as possible if you are able to travel.
  • Ski Amade have recently released the new measures for the winter season – for the new measures click here 
 

We hope that this has given you the trust to book your stay with us at Haus Schneeberg, and we look forward to welcoming you soon!