Covid Policy

Are we open?

Due to government corona virus restrictions, we are currently closed to tourists until 28th February 2021.

You are able to stay with us if you are travelling for work purposes.

Check in

Contactless check in is possible if you prefer this – please let us know and we can provide a code for you to enter the property

Hand sanitiser is available for you at the front door.  Please use this to protect yourselves and other guests.

If you do not opt for contactless check in, we will greet you personally, and show you to your apartment.  We request that guests wear masks on arrival, and we will also wear masks.  We also ask that you keep your distance whilst we show you around your apartment.  We suggest that it is best if just one person enters the apartment initially.

New Cleaning Regime

In light of the Corona Virus outbreak, we have updated our cleaning regime to include the following:

  • Sanitise all keys on departure
  • Steam cleaning of all soft furnishings, followed by a disinfectant spray
  • Clean all hard surfaces, and then sanitise with disinfectant
  • Sanitise all common contact points daily with disinfectant eg light switches, door handles,
  • Plus the normal cleaning regime, that guests score us very highly on!

Corona Cancellation Policy

In light of the Corona Virus Outbreak, and the potential ongoing uncertainty, we have adjusted out cancellation policies going forward.

Our revised Corona policy for arrivals Nov 2020 - end May 2021:

  • Free cancellation up to 14 days before arrival 
  • Deposit of first night due 14 days before arrival 
  • Balance payable 7 days before arrival 
  • Free cancellation up to 7 days before arrrival in case of government travel warning
  • Free change of dates / voucher if you need to cancel less than 7 days before arrival due to a government travel warning
  • Opportunity to purchase travel cancellation insurance in case of corona virus – cost starts at 5% of your holiday price.  For more information contact us
  • Also valid for bookings already made before December 2020 for arrival December – April 21 

  • Our revised policy for arrivals June 2021 - 10th Dec 2021 (for bookings after 13th January 2021)

  •  Free cancellation up to 28 days before arrival
  •  50% deposit required 28 days before arrival 
  • Balance payment due 7 days before arrival
  • Free cancellation up to 7 days before arrrival in case of government travel warning
  • Free change of dates / voucher if you need to cancel less than 7 days before arrival due to a government travel warning
  • Opportunity to purchase travel cancellation insurance in case of corona virus – cost starts at 5% of your holiday price.  For more information contact us
 

Our policy for arrivals from 11th December 2021

  • Free cancellation up to 42 days before arrival
  • First night deposit required to secure the booking 
  • 30% deposit due 30 days before arrival
  • Full payment due 7 days before arrival
  • Free change of dates / voucher if you need to cancel less than 7 days before arrvial due to a government travel warning

Other measures in place

As at 19th December, there are still some measures still in place in Austria that you do need to take note of and adhere to:

  • There is still the need to remain at least 1m from others not in your household, including us!
  • We are not allowed to shake your hand on arrival or departure unfortunately
  • There is disinfectant outside the house to disinfect your hands prior to entry – please use this!
  • Please ensure you continue to wash your hands regularly, particularly on entry into your apartment
  • Please bring a face mask / covering with you  – currently needed on public transport, including mountain lifts, shops and restaurants. 
  • A FFP2 mask is required for use of the mountain lifts 
  • The swimming pool is restricted in numbers, so try to go swimming at quieter times
  • If you develop covid symptoms before you travel, please do not leave home, but organise a test 
  • If you develop symptoms whilst here, please let us know and call 1450 to organise a covid test.  You should consider leaving as soon as possible if you are able to travel.
  • Ski Amade have recently released the new measures for the winter season – for the new measures click here